Refund policy

Return & Refund Policy

At Pluriluxe, customer satisfaction is important to us. Due to the nature of fragrance products, we only accept returns of items that are unopened, unused, and in their original packaging.

Return requests must be made within 14 days of delivery. To request a return, please contact us before sending any product back.

Opened or Used Fragrances
For hygiene and product integrity reasons, fragrances that have been opened, sprayed, used, or removed from their original sealed packaging cannot be returned or refunded.

Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right. Photos of the item and packaging may be requested.

Refunds
Once an eligible return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Contact Us
If you have questions about a return or refund, please contact Pluriluxe through the contact information provided on our website.